Yes, your purchase includes boxes, tape & labels.

The quantity varies; If stuck between two options, opt for the one with less boxes and just add on an extra box.

ANon-Boxed item is anything that can not fit inside of a box (i.e. trunks, drawers/storage bins, mini-fridge, microwaves, dressers, mirrors). At least 2 non-boxed items are included with all packages and you can add more as needed for $10 each

Yes we do but TV’s have to be in a TV box. TV’s can not fit in the regular boxes that we provide that comes with the package. If we provide the TV box for the TV there is a $15 fee. We will need a week notice for tv box please contact us via email or phone if you need TV box added to your reservation. If you have your own TV box then no extra fee.

Yes, prior to the start of the semester, we follow up with our customers to update any changes that may have occurred post-registration. You can add the address at least 3 weeks prior to your move in date. We will send reminder to update your address close to the beginning of the school year.

Yes, all belongings are stored in climate & pest controlled units.

A week before the scheduled date and time. we will schedule a meet at your school to drop off supplies.

No, our team are professional movers only.

Our company is campus based if you’re living off campus there is a $50 fee.

Nothing over 50 pounds and its also at our discretion; additional fees may be applied for larger personal items

The deposit is $50 and will applied towards the remaining balance.

The remaining balance is due by April. We will send updated invoice with due date in April. Items will not be scheduled or collected for pick up unless balance id paid in full.

Yes our schedule is flexible so reschedules are accepted. You can reschedule at anytime after booking as long as you reschedule 4 days before your reservation date. If you reschedule within 72 hours of your reservation date there will be $50 fee. The reschedule must also be within the same week of your original reservation date.

Yes, please contact us via email at youpackbutwestore@gmail.com

Yes, but there is no refunds on cancellations at any time.

All items will be delivered to the bottom floor of the residence halls which is apart of the package. If you would like your items to be delivered to your specific dorm room then there is a $50 (+tax) fee. If there is no elevator then we can drop off on bottom floor but if there are stairs and you would like us to take to your specific room, there is $100(+tax) fee.

If there is damage to your items it has to be reported before we leave the property. But we will not honor any damages after we have left the property and you have signed confirming there were no damages. We advise for you to take pictures of all items while in box before and after pick up and drop off. We insure up to $100 per box.

There is a $50 fee for deliveries outside our available time slots if within the same week

Yes., there is a $100 (+tax) fee pick up and drop off. If you bring items to floor level or if we drop off floor level then there will be no extra fee. There will only be extra fee if we have to utilize the stairs.

Once you have paid full invoice, then you will get email later informing you that the allotted time schedule for your pick up from dorms for the summer break will be posted for you to choose which time best fits for you. Allotted times will be posted in April once we finalize the last week of school according to your school.