Question 1

Do you provide packing supplies?

Accepted Answer

Yes, your purchase includes boxes, tape  & labels.

Question 2

How many boxes do I need?

Accepted Answer

The quantity varies; If stuck between two options, opt for the one with less boxes and just add on an extra box.

Question 3

What is considered a Non-Boxed item?

Accepted Answer

A Non-Boxed item is anything that can not fit inside a box (i.e. trunks, drawers/storage bins, mini-fridge, microwaves, dressers, mirrors). At least 2 non-boxed items are included with all packages, and you can add more as needed for $10 each

Question 4

Do you store tvs?

Accepted Answer

Yes, we do, but TV’s have to be in a TV box. TV’s can not fit in the regular boxes that we provide that come with the package. If we provide the TV box for the TV, there is a $15 fee. We will need a week's notice for tv box. Please contact us via email or phone if you need a TV box added to your reservation. If you have your own TV box then no extra fee.

Question 5

I don’t know my address for the upcoming semester, can I still use your service?

Accepted Answer

Yes, prior to the start of the semester, we follow up with our customers to update any changes that may have occurred post-registration. You can add the address at least 3 weeks prior to your move-in date. We will send a reminder to update your address close to the beginning of the school year.

Question 6

Are your units climate controlled?

Accepted Answer

Yes, all belongings are stored in climate & pest controlled units.

Question 7

When do I receive my packing supplies?

Accepted Answer

A week before the scheduled date and time. we will schedule a meet at your school to drop off supplies.

Question 8

Will my movers disassemble and or reassemble my furniture if needed?

Accepted Answer

No, our team are professional movers only.

Question 9

I’m moving off campus can I use your service?

Accepted Answer

Our company is campus based if you’re living off campus there is a $50 fee.

Question 10

Is there anything you can’t move?

Accepted Answer

Nothing over 50 pounds and its also at our discretion; additional fees may be applied for larger personal items

Question 11

How much is the deposit?

Accepted Answer

The deposit is $50 and will applied towards the remaining balance.

Question 12

When do I pay the remaining balance  due?

Accepted Answer

The remaining balance is due by April. We will send updated invoice with due date in April. Items will not be scheduled or collected for pick up unless balance id paid in full.

Question 13

Can I reschedule my move?

Accepted Answer

Yes our schedule is flexible so reschedules are accepted. You can reschedule at anytime after booking as long as you reschedule 4 days before your reservation date. If you reschedule within 72 hours of your reservation date there will be $50 fee. The reschedule must also be within the same week of your original reservation date.

Question 14

Can I modify my reservation?

Accepted Answer

Yes, please contact us via email at youpackbutwestore@gmail.com

Question 15

Can I cancel my move?

Accepted Answer

Yes, but there is no refunds on cancellations at any time.

Question 16

Where will my things get dropped off at once they are delivered?

Accepted Answer

All items will be delivered to the bottom floor of the residence halls which is apart of the package. If you would like your items to be delivered to your specific dorm room then there is a $50 (+tax) fee. If there is no elevator then we can drop off on bottom floor but if there are stairs and you would like us to take to your specific room, there is $100(+tax) fee.

Question 17

What happens if my item(s) are damaged during a move?

Accepted Answer

If there is damage to your items it has to be reported before we leave the property. But we will not honor any damages after we have left the property and you have signed confirming there were no damages. We advise for you to take pictures of all items while in box before and after pick up and drop off. We insure up to $100 per box.

Question 18

What if i need my delivery delivered outside the time slots available?

Accepted Answer

There is a $50 fee for deliveries outside our available time slots if within the same week

Question 19

Is there a fee if my dorm doesn’t have an elevator or if the elevator isn’t working?

Accepted Answer

Yes., there is a $100 (+tax) fee pick up and drop off. If you bring items to floor level or if we drop off floor level then there will be no extra fee. There will only be extra fee if we have to utilize the stairs.

Question 20

When can I schedule my pick up for summer storage?

Accepted Answer

Once you have paid full invoice, then you will get email later informing you that the allotted time schedule for your pick up from dorms for the summer break will be posted for you to choose which time best fits for you. Allotted times will be posted in April once we finalize the last week of school according to your school.

FREQUENTLY ASKED QUESTIONS